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FAQ

Frequently Asked Questions

Services Offered

What areas do you serve?

To find out if we serve your area, click on “Get A Free Quote” on the homepage, indicate the type of project you have, and what your ZIP code is.

Are you licensed?

We are a licensed general contractor in the states of Washington (license #PROCOCS851RN) and California (license #PROCOSL844PP).

Do you carry general liability insurance?

Yes, we carry general liability insurance in Washington and California.

Do you carry worker’s compensation insurance?

Yes, we carry worker’s compensation insurance in Washington and California.

Who will manage my project?

Pro.com will oversee and/or manage every project. Pro.com has an expert staff of estimators, project managers, and trade specialists.

Who will do the work on my project?

For most projects, we use on-staff specialists. These are background-checked employees of Pro.com who have been deeply vetted for professionalism and workmanship. As every general contractor does, we also leverage a highly trusted network of subcontractors to ensure your project is done right and on time. These subcontractors are always accountable to Pro.com, and we take full responsibility for managing them and overseeing their work. As a customer, your business relationship is always solely with Pro.com.

Where can I read testimonials from past customers?

You can check out what customers are saying about us on TrustPilot, Yelp, Buildzoom, Houzz, and Facebook.

Guarantee

Do you guarantee or warranty your work?

We depend on customer referrals, so your satisfaction is our top priority. If you are not happy with the quality of our work, we will work with you to address the issue. If you discover a defect within 45 days of the project’s completion, we will cover any repair costs (up to the lesser of $1,000 or the original service cost).

What are the terms of the Pro.com Guarantee?

If you discover damage we have caused or you have an issue with the scope of work completed, you can file a Pro.com Guarantee Claim with us and we will work with you to resolve your complaint and will spend up to $1,000 or the original cost of the job (whichever is less) to correct the work.

The Pro.com Guarantee is subject to the following requirements:

  • You believe we damaged your property as a result of the job.
  • It’s been less than 45 days since the date the job was completed and you paid for your job entirely through Pro.com.
  • You follow our claim resolution policies and process (including, without limitation, providing written documentation of agreed scope of work, change orders, and proof of damage).
  • You work with us in good faith to resolve the issue (including, without limitation, allowing us to attempt to fix the issues on subsequent visits).
  • You are obligated to pay any amount in excess of $1,000 that is required to correct the work.
  • We reserve the right to change the guarantee terms at any time, however, the guarantee that was in effect on the completion date of the job you are filing a claim for will apply to any claim you make for that job.
  • The job performed was not house cleaning or carpet cleaning services.

Note: In order to be eligible to file a Pro.com Guarantee Claim, you may be required to:

  • Work in good faith with Pro.com to file insurance claims on your behalf; and/or
  • Provide written documentation of the services, agreed scope of work, change order, and/or damage

To file a Pro.com Guarantee Claim simply call us, text us, or email us and we’ll walk you through the steps and any necessary documentation.

Quotes

Do you offer free quotes?

Yes, our quotes are 100% free.

How do I know your quote is accurate?

We’ve invested heavily in our quoting process. Every quote is checked against thousands of similar projects so you know you aren’t overpaying. If you’d feel more comfortable getting multiple quotes, we can also help to facilitate that process and do an apples-to-apples comparison of each quote to help you make the most educated decision possible.

Can you quote by phone?

In some cases, we can save you from having to meet an estimator in-person if your project is relatively simple and you can provide photos.

How long does it take to get a quote?

We pride ourselves in having one of the fastest quote turnaround times in the industry. However, it can vary by type of project and time of year. Please give us a call at 800-597-4776 and we can give you an approximate quote turnaround time based on the specifics of your project.

Can I digitally sign my quote?

Yes, in fact, most of our customers prefer to view and sign their quotes online. You can sign your quote conveniently from a desktop PC or a mobile device.

What happens after I sign my quote?

After you sign your quote, we’ll immediately reach out to verify your availability and begin the scheduling process. If it’s a large project, it may take a few days to finalize the detailed work plan before the first work appointment can be scheduled.

Scheduling

How do I schedule an appointment?

Request a free quote on our website or call us at 800-597-4776 to get started. We’ll call you within minutes to make sure we have enough detail about your project, and then get an appointment scheduled for you.

Am I scheduling the work or an estimate?

Most projects require an on-site or phone estimate before the work can begin. When scheduling, we will discuss with you whether it is for an estimate or for work.

I need to reschedule an appointment. What should I do?

Please call us at 800-597-4776.

What should I expect on the day of service?

You pro should arrive within 10 minutes of the scheduled start time. If they are running late, they will notify you. Your pro will leave the job site clean and organized, even if it’s a messy project. When your project is complete, your pro will invoice you through Pro.com and we will charge your payment method on file.

Invoicing & Payment

When do I pay?

Your written quote will include a payment schedule. Larger projects typically involve a down payment, progress payments, and a completion payment. Smaller projects may only have a completion payment.

Whom do I pay?

Pro.com will send you an invoice and process your payment.

What payment methods do you accept?

We accept credit card payments and checks.

How can I send you a check?

If you’re in WA, please make the check out to Pro.com Services LLC.

If you’re in CA, please make the check out to Pro.com Home Services California Inc.

Please mail any checks to 2033 6th Ave, Suite 236, Seattle, WA, 98121.

Pre-estimates

What is a Pre-estimate?

On our homepage, we offer a self-service cost research tool that can help you generate a “Pre-estimate” for your project. A Pre-estimate is a reliable labor cost range based on data from thousands of home projects, deep statistical modeling, input from domain experts, and continuous improvements based on customer feedback. A Pre-estimate is NOT a quote but can give you a reasonable idea of what to expect if you have a well-defined project.

Are materials included?

Pre-estimates only include labor costs. This gives you the flexibility to decide how much you want to spend on materials. In many cases, the final project cost will vary greatly depending on your selection of materials.

What could make my project’s final labor cost higher than the Pre-estimate?

Your final labor cost may be higher if your project has special circumstances. We call these circumstances “exclusions” and have defined many of them in the details section for each item on your Pre-estimate.

Many projects are difficult for homeowners to fully define before speaking with a professional. In those cases, an in-person or phone estimate is recommended to give you a realistic quote.

What if I couldn't find my project?

We recommend giving us a call at 800-597-4776 and scheduling an estimate appointment.